Troubleshoot Smart SIM Registration Errors in 2025
You don’t have to skip your online SIM registration with Smart Communications due to any error. The error can be both humanly or systematically generated. We will guide you on how to solve these Smart SIM Registration errors. Multiple errors can stop a user from proceeding with Smart SIM Card Activation and SIM registration applications. The most common SIM registration errors that you might be facing as well are:
- Null Message
- No OTP
- 10009
- Registration Can’t be Processed
- 10058
- Camera Access Failure
- Invalid ID
- Selfie Upload Failure
How to Solve Smart SIM Registration Errors?
In this guide, we’ve listed down almost all the errors that are causing registration problems for applicants with their possible solutions. Are you excited to solve the error? Let’s troubleshoot it;
Null Message
The null error usually appears due to a poor internet connection. It can also appear if a user takes more than usual time to fill out the SIM application form. You can resolve the error by using a stable internet connection. Also, try to fill out the form as soon as possible to avoid the error.
No OTP Received
In this type of error, applicants face an issue in receiving OTP from Smart. This error is due to an unstable mobile network connectivity. It can only be corrected by making sure that your SIM is properly injected into your device’s SIM tray, so it can’t displace easily. An applicant should also see that there are enough network signals. If you’ve gone through the first two actions, and still have the same issue. The last option is to change your device and retry.
10009 Error
The 10009 error is generated due to a mistake in your provided information. It’s recommended to review your filled details before proceeding further. If you find any mistake in it, then resubmit the form after correcting it. Your error should be resolved by using this technique.
Registration Can’t be Processed
This error is commonly reported by Smart SIM users during their SIM registration. In this case, users are prompted to retry the submission of their application form. It can be frustrating for an applicant at times because the actual reason isn’t disclosed. In order, to resolve the error you can retry, and if it doesn’t work again, then contact Smart customer support.
10058 Error
The error indicates that the phone number you’re trying to register with Smart Telecom is already registered with any other Smart account. You’ve to verify it to proceed further. If you believe that it isn’t registered with any other account, then contact Smart Customer Support.
Camera Access Failure
Many users reported the Camera Access Failure Error when they tried to take a photo from their device at the verification step. This is also a very common error that can be solved in no time by the applicant itself. It occurs because your device doesn’t give permission to the Smart Web Portal or Smart App to access your device’s camera. You can resolve this error by allowing the permission. The following steps should be followed for solving the error:
- Open your device settings.
- Go to Apps Settings.
- Click on the “Browser” you’re using or the Smart App option.
- Select its Permission Settings.
- Allow accessing your device’s “Camera”.
- Try again to access your camera at the verification step.
Invalid ID
The Invalid ID error occurs due to submission of ineligible Identity document while SIM registration. Smart allows certain government-issued valid IDs that help in the identity verification of an applicant. The error also comes due to the exceeded image size of your uploaded ID. The document ID size should be less than 5.0 MB.
Selfie Upload Failure
The selfie upload failure error prevents users from uploading their selfie image at the verification step. This is not a technical error and it’s an easy-to-solve error by the applicants at their end. You just have to allow Smart App to access their pictures. Let’s discuss the solution in the steps below:
- Open your device settings.
- Go to Apps settings.
- Click on Smart App.
- Open its Permission Settings.
- Allow access to the device’s “Pictures”.
- Try to upload your selfie again.
FAQs – Frequently Asked Questions
Final Words
Applicants may face errors while registering their Smart SIMs online via Web Portal or Smart App. The errors can be solved by the help of guided steps given in this article. If anyone still can’t troubleshoot the problem, then feel free to contact Smart Customer Support. You can also reach our team through the comment section given below for a quick support. We hope that the error you’re currently facing will be resolved by the solutions we provided you here.
I’m registering my newly bought simcard. Currently working here in Saudi Arabia. But everytime I will upload valid id and selfie, there’s always an error saying ” This site can’t be reached”.Would you please help me?
Hi Cristyjoy,
Thanks for reaching us. We understand that you are facing the “This Site Can’t Be Reached” error. There can be multiple possibilities for this error and we recommend all of the possible solutions below:
1. See if your Internet Connection is okay and try again.
2. If the error is still not solved then try to register your SIM on another device.
At last, you can also call: (02) 8 888-1111 for live customer support.
Hénde Ako maka register ng sim
Hi Kristine,
Salamat sa pakikipag-ugnayan sa amin. Maaari mo ba kaming bigyan ng higit pang mga detalye tungkol sa anumang partikular na isyu na kinakaharap mo ngayon?
Hi, I am getting the error code something went wrong (reference 10047) when the website tries to take a selfie. I tried a few times before and it let me take a selfie then came up with the error message, but now it won’t even let me take a selfie. How do I fix this?
Hi Ceri Darnell,
Thank you for contacting us. The 10047 error comes when the registration website has difficulty with the user’s facial recognition. We recommend that you use a device with a selfie camera that has a better resolution. For this purpose, you should prefer a device like a mobile phone over a desktop, laptop, or PC. Good Luck!
Maam/sir ang complain kopo is hindi ko maloadan yung simcard ko eto number 09850458622 naka register naren po oag vinefy ko naman po is eligible sim naka lagay.. patulong po paano ma fix thanks
Kung nakarehistro na ang iyong SIM ay dapat mo muna itong i-activate bago magdagdag ng SIM load sa iyong Smart SIM number. Maaari mong makita ang aming gabay sa “Paano i-activate ang Smart SIM?” sa: https://smartsimregistrationsph.ph/smart-sim-card-activation/